Frequently Asked Questions
Q: What size area is required to set up the bounce house?
A: The size of the jumpers dictates the space required. Most houses can accommodate a standard size jumper.
Q: What is the occupancy limit for the jumpers?
A: Depending on the size of the unit. Our standard size jumper can typically accommodate 10-12 young children. Teens and adults can also use the jumper, but we suggest no more than 4 to 6 teens or adults in the unit at one time. There should be an adult supervisor at all times. Important-Children under 4 and/or 36" should not jump with older children and require special supervision.
Q: What type of surface can the inflatable jumper be placed on?
A: The safest surface is a level grassy area. However, the jumper can be installed on any flat areas such as concrete, asphalt, turf or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors/or safety pads when needed for your event.
Q: How Long is a Rental?
A: Your rental agreement is generally for the length of your party. The average party is 6 to 8 hours. However, most of our jumpers remain at your party for the entire day (up to 10 hours). Overnight charge ranges from $50 to $500 depending on the size.
Q: How far in advance should I reserve my jumper?
A: We suggest 2 to 4 weeks before your scheduled party date for our standard jumpers. However, we are always happy to try to accommodate last minute bookings.
Q: Do you require a deposit?
A.: No deposit required, your total amount is pay in full upon delivery
Q: Can I cancel my reservation?
A; You may cancel your reservation for any reason, We just ask of you to give us a courtesy call several days in advance so that we can give other customer the opportunity to book the unit
Q: What if it is rainy or windy?
A: Bay to Bay Jumpers reserves the right to cancel a reservation if inclement heavy rains, thunderstorms, or high winds (over 25 mph)is imminent, up to the time of delivery. There is not penalty to the renter. If it has been forecasted that it might rain,you have the option to cancel the night prior to the event when we call to confirm the reservation. Should you decide to proceed with your order in such weather conditions, once the unit is delivered, there will be no refunds should the weather conditions consist of heavy rains or high winds.
Q: Can I have a jumper at a park?
A: Yes, inflatable jumpers are great for parks but you will need to check with the individual park to make sure they allow inflatable equipment. You are responsible for any permits or fees that are needed. Also, most cities will require that they be named as additionally insured on our policy. There is usually no charge for this; however, we do need at least a one-week notice to accomplish this. You will need a power source. Most parks DO NOT provide electricity. You can rent one of our generators. There is also an additional $10 park fee and a required credit card deposit.
Q: Does Bay to Bay Jumpers have insurance?
A: Yes, we carry comprehensive liability insurance. Please note: All individuals and companies that rent an inflatable jumper are required to sign a rental agreement contract that includes a liability waiver prior to set up, contact us for a copy for review. We CANNOT set up a jumper until the liability waiver is signed.
Q: Are inflatable jumpers safe?
A: Yes. All of our commercial jumpers are constructed to be as safe as possible,high quality materials and safty features. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the jumpers. All of our inflatable jumpers are covered for weather protection and they have netting on all four sides to allow for great visibility and air circulation.
Q: Do you deliver and set up?
A: Absolutely! Bay to Bay Jumpers will delivery and set up each jumper and insure that it is clean and in good condition well before your party starts. Set up normally takes about 10 to 15 minutes, and take down is about 15 to 20 minutes. You decide on the specific rental time and we'll be there anywhere from 30 minutes to 2 hours before that for set up. We pick up the unit after the party is over, but please allow up to 3 hours for pick up. If an exact time is needed, please let us know and we will work with you. This service is included in your rental cost.
Q: Where do you deliver?
A: We deliver to most of what is considered to be the Bay Area. We do charge gas fee for area outside 30 miles radius to subsidize the gas expense of our drivers.